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Open with lokal188 Legal access terms

lokal188 Legal sets out how you open an account, confirm your phone, use DANA or QRIS, and request help with account records.

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lokal188 Open with lokal188 Legal access terms
POLICY HELP

Ask our policy desk for help

A clear contact route matters when a Legal question affects your account or wallet status. We ask you to contact support from the same account details used during phone verification, so our team can match the request without exposing account records to another person. The support path is available from the account area and cashier route, including when you reach us from Makassar or another Indonesian location.

Team online

Account policy desk

Ask about eligibility, phone verification, account closure or a wording change through the account support route. Include your account identifier, but never send your password or wallet PIN.

Privacy request route

Use support to ask what account data we hold, why a record is needed, or how to request a correction. We may verify the request through your confirmed phone before discussing private details.

Wallet status check

If DANA, OVO, GoPay, QRIS, bank transfer or virtual account status affects a Legal request, share the receipt reference and selected rail so we can trace the correct account event.

DATA PRACTICE

Protect your account and policy requests

Our Legal process is designed to keep account decisions tied to the right person and the right record.

Account records

We connect account activity to the details you submit during registration and phone confirmation. If a record appears wrong, contact us with the relevant account identifier so we can assess a correction request.

Payment details

DANA, OVO, GoPay and QRIS selections are handled as payment records linked to your account flow. Bank transfer and virtual account references help us identify the transaction without asking for your banking password.

Cookie choices

Cookies help keep a signed-in session working and preserve selected page settings. You can clear browser cookies, although doing so may sign you out and require phone verification again before account access.

Security checks

We may pause an account request when the phone, account details and payment destination do not align. This check protects your records and may require a reply from the confirmed contact route.

Retention requests

Some records may need to remain available for account, payment or legal reasons. You can ask which category applies to a record and request removal or correction where the applicable rules allow it.

Policy changes

When our Legal wording changes, we place the current version on this page and keep the contact route visible. Ask support to explain a change before you continue an account action.

Find answers about lokal188 Legal

These Legal answers address the questions most often raised before account access, a wallet request or a privacy enquiry. We keep the wording practical: you can ask about your data, confirm the right contact route and check whether access is available where local law permits.

Legal covers account eligibility, phone verification, privacy, cookies, payment-record checks, account security, retention and contact requests. It also explains that access depends on local law, so you should check the current terms before opening or using an account.

Yes. The Legal terms apply when you select DANA or QRIS, as well as OVO, GoPay, bank transfer or a virtual account. The selected rail does not remove account checks, and the payment destination should match the confirmed account details.

Phone verification helps us connect a request to the person who opened the account. We may use it before discussing private records, changing account details or checking a wallet status, and we do not request your password or wallet PIN.

You can contact our privacy request route and ask us to check a record for accuracy. Include your account identifier and the specific detail you want reviewed. We may confirm your phone first, then assess the request under the applicable Legal rules.

Cookies can keep your signed-in session and selected settings working across the browser path. Clearing them may sign you out and trigger phone verification again. For a cookie question, contact support and tell us which device and browser you used.

You may contact the policy desk to request account closure or ask about removing a record. Some account, payment or legal records may need to remain available. We will explain the relevant category and assess what can change under local rules.

Use the account support route or the contact path beside the cashier area, and write from your confirmed account details. Tell us whether your question concerns eligibility, privacy, cookies, phone checks or a wallet record. Access remains where local law permits.

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